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Gary – thank you very much for taking the time to provide me with such and in-depth answer to my questions. When the time comes to purchase my next set of Christmas lights, I will be doing so with your company! Kevin M. |
Customer inquired about our M5 LED strings. We gave him a very detailed response. |
THANK YOU. I’m sold, convinced. Will be making a purchase later tonite. Bill M. |
We described the benefits of injection molded LED lamps over removable. |
| Just a note of thanks for my prompt shipment of 5 boxes of twinkle lights (125 C9 bulbs). They all arrived safe and sound. I will be using your services again in the future without a doubt! Kevin L. |
Thank you!. |
| You guys are great! Glad I found you online! We'll be back next year! :) Jon M. | Customer received some broken bulbs. We shipped replacements immediately - no charge. |
I feel really bad about all this hassle for one little string of lights... Guess I should have read through all my emails before sending that last one. You guys have made a loyal customer by your rapid and generous responses. I'll be buying more. Thanks again, Dane G. |
We replaced a defective string with another defective string. Customer wasn't too happy about it, until we made it right. |
| Thanx for having something not found here in the Big Apple... I finally found what I wanted in Montana, not Manhattan. Thanx, Holiday Direct! All the Best for the New Year and 'til next time...Ciao! Powell G. | Thank you! I'll tell the governor. |
| Thank you for the easy and quick delivery of my box of 25 flashing C7 clear bulbs. My traffic light now fully blinks again and my flashing lighthouses now have backup replacements. Thanks again! Kevin K. |
No order is too small.. |
I'm still looking forward to using your products this Christmas season. Your fast, positive response to this customer service issue certainly tells me I made a good decision on this. Thank you. ddw Mr. Reid I am impressed with your products, in spite of the failures. I am doubly impressed with your level of customer service. Thank you. Merry Christmas. ddw |
A few years ago, we had some very beautiful C9 LED bulbs - but with a 10% failure rate. The customer still liked the bulbs, but we gave him a full refund anyway, plus we let him keep the bulbs. |
| You got it right. Actually, I am happier with the C6 than I would have been with the M5 (I looked at the smaller ones that you sent in second shipment) so that actually worked out better for me but not for you as far as shipping. I am happy overall with the strings and the service and will definitely be buying more from you next year to add to our collection. Thank you for the wonderful service. Jackie | We shipped this customer C6 strings by mistake (instead of M5's). After we reshipped the M5's, she liked the C6's better. |
Hello. I received my light bulbs today. They were well-packed. Only one Thank you SO much for the replacement box. I will recommend you to |
Instead of replacing 1 bulb, we replaced the whole box - no charge. |
| Gary, Thank you for the follow up. I checked with the neighbor and he did receive the package. I appreciate your outstanding customer service! Richard S. |
Customer entered the wrong delivery address. Took us a while, but we tracked it down. |
| Gary - thank you so much for letting me know. I have been very impressed with your friendliness and help - I have your site in my file for future use - thanks again! Sharon | Customer paid by check - twice. We let her know that we shredded the second check. |
| Hi Gary, Thank you for your promptness. Your website looked very trustworthy! Jean B. | We are trustworthy! |
| Here safely, lights are great. I have a homemade ceramic Christmas village on a 12 foot shelf in my computer room and they will replace the cheap dollar ones lighting the village now. Joann B. | She liked the quality of our commercial grade mini lights compared to the big box stores. |
Dear Gary, Thank your for making an exception for me on your return policy. I will return the unopened 23 packages of lights with freight prepaid and the RMA number on the outside of the box. I appreciate your excellent customer service and will recommend your online company to my friends. Jamie E. |
Customer bought strings for a wedding but never used them. She wanted to return them, which we gladly accepted. |
Just received and one of the sets DOES NOT LIGHT completely! WTF!... ...You're timely response and resolution was refreshing and |
We replaced a defective string - no charge. |
I know that you said my order is still in being processed. However, it is extremely ...Thank you so much. You guys are awesome. I will definitely remember |
This customer was in a hurry and needed reassured that it shipped immediately, which it did. |
I already received my lightbulbs that I ordered last week Thursday. I just |
Thank you! |
